Frequently Asked Questions

Everything you need to know about your MENAGERIE experience.

What is the status of my order?

Once your order is placed, you will receive a confirmation email. As soon as your items ship, we will send a tracking number so you can monitor your package's journey to your doorstep.

How do I determine my correct size?

We provide a comprehensive size guide on each product page. Since intimate apparel fit can vary by style, we recommend measuring yourself and comparing your results to our specific brand chart for the perfect fit.

What is your return policy for intimate items?

Due to the delicate and personal nature of our products, items must be returned in their original, unworn condition with all tags and hygienic liners intact within 30 days of purchase.

Do you offer international shipping?

Yes, MENAGERIE Intimates ships worldwide. Shipping costs and delivery times vary by destination and will be calculated automatically at checkout.

How should I care for my MENAGERIE pieces?

To preserve the quality of the lace and delicate fabrics, we highly recommend hand washing in cold water with a mild detergent and laying flat to dry. Avoid machine washing or tumble drying.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern express checkout options like Apple Pay and Google Pay for a secure shopping experience.